How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in our customised boxes, which is then inserted into our customised tamper proof bags. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging.
What is the range of locations to which Henaa Hainaa Beauty ships their products?
Henaa Hainaa Beauty ships throughout India!
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email on your registered email address & SMS on your registered mobile number with the details of the tracking link and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- Following are some our trusted courier partners:
- Ecomm Express
- Ekart Express
What is the estimated delivery time?
We usually dispatch most orders within 2-4 business days (excluding Saturday-Sundays and public holidays)
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations or it is to ensure that all that you ordered reach you safely.
Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for all addresses.
- Shipping charges – A flat Rs.100/- charge is applied to all orders in all categories. If order value is 2599 or above, shipping is free.
Does Henaa Hainaa Beauty ship outside India?
At present Henaa Hainaa Beauty ships only in India. However, we are working on starting international delivery to many other countries, so stay tuned!
Do you offer COD?
Yes. We do offer COD. Currently, due to the Covid-19 pandemic, we have limited our COD services only in Mumbai & Thane with an additional cost of INR 150/-